Complaint Resolution Policy for CPE Webinars

Complaint Resolution Policy for Continuing Professional Education (CPE) Webinars 

Purpose This policy outlines the procedures for resolving complaints related to Continuing Professional Education (CPE) webinars hosted by CKH Consulting, LLC. It aims to ensure that participants’ concerns are addressed promptly and fairly. 

Scope This complaint resolution policy applies to all CPE webinars offered by CKH Consulting, LLC. 

Policy Statement CKH Consulting, LLC is committed to providing a high-quality educational experience for all participants. We value feedback and strive to address any issues or complaints that may arise. This policy provides a clear process for participants to follow when submitting complaints and outlines how CKH Consulting, LLC will handle and resolve these complaints. 

Complaint Submission Process 

1. Contact Information: 

• • Participants should submit their complaints in writing via email or phone to the designated contact person: 

• • • Contact Person: Nick Catrakilis 

• • • Email: [email protected] 

• • • Phone: +1 (770) 495-9077, ext. 1225 

2. Information to Include: 

• • The complaint should include the participant’s name, the title and date of the webinar, a detailed description of the issue, and any relevant supporting documentation. 

Complaint Handling Process 

1. Acknowledgment: 

• • Upon receipt of the complaint, the designated contact person will acknowledge the complaint within 5 business days via email or phone. 

2. Review and Investigation: 

• • The complaint will be reviewed and investigated thoroughly. This may involve gathering additional information from the participant and other relevant parties. 

3. Resolution: 

• • CKH Consulting, LLC aims to resolve complaints within 10 business days. If additional time is required, the participant will be informed of the expected timeframe. 

• • Possible resolutions may include, but are not limited to, providing additional information or clarification, offering a refund if applicable, or making improvements to future webinars based on the feedback received. 

Escalation Process 

• If a participant is not satisfied with the resolution provided, they may request further review by contacting CKH Consulting, LLC’s Director of Education: 

• • Director of Education: Kateryna Kudrenko 

• • Email: [email protected] 

• • Phone: +1 (770) 495-9077, ext. 2612 

Confidentiality 

• All complaints will be handled with confidentiality, and only those involved in the resolution process will have access to the information provided. 

Review and Amendments CKH Consulting, LLC reserves the right to review and amend this complaint resolution policy periodically. Changes will be communicated to participants through our official website. 

For any additional information regarding administrative policies such as complaints, please contact Nick Catrakilis at [email protected] or +1 (770) 495-9077, ext. 1225.